If you are approached by a retailer, ask for their sales literature. Remember, you don't have to sign a contract; by doing nothing you will automatically continue to receive Standard Service Supply from Waterloo North Hydro.
These are some questions for you to consider before entering into a contract with an electricity retailer:
• Does the retailer have a licence from the Ontario
Energy Board and can they provide proof? The
Ontario Energy Board regulates the energy sector
and provides a list of retailers licensed to operate
in Ontario. These retailers are obliged to follow
a Code of Conduct.
• What is the price of electricity being offered and
how does it compare with the price to-date?
• If I am an RPP customer, what is my RPP
Settlement?
• Is the price fixed or will it increase (or decrease)
in the future?
• How does it compare with my current service
provider or other suppliers?
• Are there any fees or charges that I would be
required to pay?
• Could I be required to pay charges if I leave before
the contract ends?
• When and for how long does the contract take
effect?
• Does the contract cover all or part of the electricity
I will consume?
• Does the contract change if a smart meter is
installed before the term of the contract?