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If you are approached by a retailer, ask for their sales literature. Remember, you don't have to sign a contract; by doing nothing you will automatically continue to receive Standard Service Supply from Waterloo North Hydro.

 

These are some questions for you to consider before entering into a contract with an electricity retailer:

 

 

•  Does the retailer have a licence from the Ontario

   Energy Board and can they provide proof? The

   Ontario Energy Board regulates the energy sector

   and provides a list of retailers licensed to operate

   in Ontario. These retailers are obliged to follow

   a Code of Conduct.

 

•  What is the price of electricity being offered and

   how does it compare with the price to-date?

 

•  If I am an RPP customer, what is my RPP

   Settlement?

 

•  Is the price fixed or will it increase (or decrease)

  in the future?

 

•  How does it compare with my current service

   provider or other suppliers?