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Ministry of Energy

1-888-668-4636

Web Site: http://www.energy.gov.on.ca

For questions on why the government is introducing competition; time frames; and for questions on the legislation.

 

Ontario Energy Board

1-877-632-2727

Web Site: http://www.ontarioenergyboard.ca

For questions on licences (both electricity and gas); codes of conduct for retailers; consumer protection issues and information about contracts; setting of transmission and distribution rates and hearings.

 

Independent Electricity System Operator (IESO)

1-888-448-7777

Web Site: http://www.ieso.ca/

For information on the market rules for the wholesale or bulk power market, and information on the wholesale spot market.

 

Electrical Safety Authority (ESA)

1-877-372-7233

Web Site: www.esasafe.com

For questions on electrical safety and inspection of wiring installations under the Ontario Electrical Safety Code, and certification of electrical appliances (in special cases).

 

Ontario Power Generation Inc. (OPG)

1-877-592-2555

Web Site: http://www.opg.com

For questions regarding OPG operations and facilities (power plants).

 

Ministry of Consumer and Commercial Relations

1-800-268-1142

Web Site: http://www.cbs.gov.on.ca

For questions on the Consumer Protection Act or the Business Practices Act.

 

Ministry of Finance

1-416-325-0338 Sue Craig

Web Site: http://www.fin.gov.on.ca/en/

For questions related to the debt of the former Ontario Hydro.

 

Ministry of the Environment

1-800-565-4923

web site: http://www.ebr.gov.on.ca/ERS-WEB-External/content/sev.jsp?pageName=sevList&subPageName=10010

For questions on emission standards; mandatory tracking and reporting of annual emissions (nitrogen oxide, sulphur dioxide, mercury and carbon dioxide) by all electric power generators; emissions trading program.

 

Ontario Power Authority

416-967-7474

web site: http://www.powerauthority.on.ca

For questions on future generation and demand management.

 

Conservation Bureau

416-967-7474

web site: http://www.conservationbureau.on.ca/

For questions on electricity conservation and demand management.