Technical Support - PinPoint GPS Solutions Inc.

Call: 1-855-624-6477 (6GPS)

Having Trouble? Follow these steps:

Step 1: Read our support resources resources page.

Step 3: Still having trouble? Submit a trouble ticket form.  Note: Please highlight this section because this is what we want the troubled client to go over first. Our goal is to decrease the trouble ticket we receive on a monthly basis.

Trouble Ticket

Reported by: Your Name

Existing Case Number: ie. 445543554

Submitting Form...

The server encountered an error.

Form received.

Client Number: Your Client Number if You Have One

Company: Your Company Name

Product Type: i.e. Geotab, Fleet Complete or MobileLock

Database Name (Geotab only): Database Name

Email: Enter Email

Phone: Enter Phone Number

Description: Please give a detailed description of your issue to help us serve you quickly. Our support team often investigates the issue prior to contacting you. This information is critical to helping them accurately diagnose the source of the problem.

Subject: What is the Specific Issue?

Add These Two Numbers: 3+4=... Enter Text

Technical Support

To report your hardware or software setup issue, please fill in the form below. If you are looking for PinPoint’s online training guides, videos and cheat sheets, see support resource links to the right.

Directions

Step 1: FILL IN FORM

Step 2: SUBMIT FORM

Step 3: CHECK EMAIL FOR CONFIRMATION & CASE NUMBER

Step 4: A TECHNICAL SUPPORT AGENT WILL CONTACT YOU

Keep This For Your Records

Please Note: Issues are prioritized by severity. Critical problems will be answered as soon as possible (within 2 hours). For less severe issues, please allow 24 hours. Thank you for your patience.

If this is an urgent and you have reported your issue below, please feel free to contact Technical Support via:

Toll Free Phone: 855-624-6477 ext. 304, or by email at: support@pinpointgps.ca.

Technical Support Hours: Monday to Friday (excluding statutory holidays) from 8:30 AM – 5:00 PM EDT.